01/24/2013 | 1:35 PM

Stuck on hold? You’re not alone, but now you can text instead

By Michael Morisy, Boston.com Staff
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Hate waiting on hold? You’re not alone. Cambridge-based TalkTo commissioned a study on some of the miseries of bad customer service, and offers a pretty nice solution: They help customers and businesses connect via text for simple queries and customer service (“Can I make a reservation for 8 p.m.?”, “Do you have Cherry Garcia ice cream in stock?”).

Scott Kirsner blogged about their $3 million funding round last April. Below, they’ve shared some of their findings. Which customer service quandaries do you wish you could have addressed by text? Email us your ideas at Hive@Boston.com, or go ahead and give TalkTo a try now.

Don't Grow Old On Hold
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About this blog

The Inside the hive blog is your one-stop source for local innovation news featuring voices from the start-up, venture, and research communities. Reach us at hive@boston.com.

Michael Morisy is your editor, curator, and reporter on all things innovative and startup in Boston and beyond. He’s blown a SXSW talk, been threatened with jail for his own startup, and exchanged enough useless business cards to rebuild the rain forest. Now he wants to share your stories of creating the next insanely great business.
Contact michael.morisy@boston.com
On Twitter @morisy

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